Privacy Policy
At Vine Plumbing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our services, including our chatbot, in accordance with the UK's Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Information We Collect
When you engage with our chatbot to inquire about our services or make a booking, we may collect the following personal information:
Name
Email address
Physical address
Purpose of Data Collection
We collect this information solely for the purpose of facilitating bookings and providing you with the requested plumbing services. Your data is stored securely on an encrypted database and is only accessed by authorized personnel when necessary to complete your booking and service.
Data Sharing
Your personal information will be shared with our plumbing colleagues only after you have agreed to proceed with the service. We do not share your data with any third parties for marketing purposes unless you have explicitly given your consent.
Data Retention
We retain your personal information for a maximum of one month following the completion of your service. This allows us to conduct follow-ups and ensure that the work has been completed to your satisfaction. After this period, your data is automatically deleted from our systems.
Your Rights
You have the right to request access to the personal data we hold about you at any time. You may also ask us to update, correct, or delete your information. To exercise these rights, please contact us using the information provided below.
Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this document.
Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, please contact us at:
Vine Plumbing
3rd floor, 86-90, Paul Street,
London, EC2A4NE
United Kingdom
Email: privacy@vineplumbing.co.uk
